Question 1

How do I contact support?

Accepted Answer

You can contact our support team via email at support@singletouch.com.au or use our chat support by clicking the widget in the bottom right corner of the page.

Question 2

What are your support hours?

Accepted Answer

Our support team is available Monday to Friday from 9:00 AM to 5:00 PM AEST. For urgent issues outside these hours, please email support@singletouch.com.au and we'll get back to you as soon as possible.

Question 3

I forgot my password. How do I reset it?

Accepted Answer

You can reset your password by clicking the 'Forgot Password' link on the login page. Follow the instructions sent to your registered email address to create a new password.

Question 4

How do I add a new employee?

Accepted Answer

To add a new employee, log in to your Single Touch Plus account, navigate to the 'Employees' section, and click 'Add Employee'. Follow the step-by-step guide to enter the employee's details. You can also watch our tutorial video on adding employees for a visual guide.

Question 5

How do I submit a pay event to the ATO?

Accepted Answer

To submit a pay event to the ATO, complete your pay run in Single Touch Plus, review the details on the preview page, and click 'Submit to ATO'. The system will guide you through the necessary declarations before submitting the data directly to the ATO.

Question 6

Can I import employees from another system?

Accepted Answer

Yes, you can import employees using our CSV import feature. Navigate to the 'Employees' section, click 'Import Employees', and download our template. Fill in your employee details following the template format, then upload the file to import your employees.

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